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Marketing & Business Development

Marketing and business development are essential for raising organizational awareness, gaining customers, and making sales. For health and human service provider organizations, understanding the needs of the consumer population that is served by the organization and developing a service that meets their needs at a fair cost is key. A marketing strategy must be integrated within an organization’s strategic plan in a way that will ultimately foster growth and support the organization’s overall business goals—from identifying the objectives and conducting a market analysis, to marketing strategy development and implementation.


Increasingly, health care executives view diversification as critical to their future performance and growth. And more than 70% are pursuing diversification strategies. This view is driven by declining operating income and steadily declining margins (see US Health Systems: Diversify To Thrive). The goal of diversification efforts is to generate cash flow and create value and capabilities for core service line operations (see Taking The Hike To Sustainability and Growth = Financial Sustainability). Diversification options fall… Read