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Six Steps To Improving CCBHC Outcomes: A Berks Counseling Center Case Study

May 24, 2022

Free Executive Web Briefing Courtesy Of The Providers’ Resource Center for Behavioral Health and Human Services

May 24, 2022 | 1:00 – 2:00 p.m. EST

With the shift to whole-person care, data has taken on an extremely important role for many organizations. Provider organizations, like Certified Community Behavioral Health Centers (CCBHCs), need data to show performance improvements on quality outcome measures for their sustainability. Berks Counseling Center in Pennsylvania is just one of these organizations that has found a proven six-step process for improving performance in just one year.

Join Mary Givens, CCBHC Program Manager for Qualifacts and John E. Heim, Technology Specialist, EHR Systems for Berks Counseling Center to hear the center’s six-step process for improving performance on behavioral health outcomes for CCBHCs. Berks Counseling Center has been a CCBHC since the original Medicaid Demonstration model in 2017. During this exciting event on May 24 at 1:00pm EST, attendees will learn how Berks Counseling Center was successful in improving their performance and building a cycle of continuous quality improvement. Our presenters will also share some of the greatest challenges and successes experienced throughout the CCBHC journey, along with important lessons learned.

Teal Q with purple text saying Qualifacts logo

Attendees will learn:

  1. The six steps to improving your CCBHC’s performance on quality outcome measures
  2. Insight into the greatest challenges of high performance on the behavioral health measures for CCBHCs
  3. Challenges, successes, and lessons learned from a mature CCBHC

All registrants will receive a link to download the presentation slide deck at the conclusion of the live event!


May 24
1:00 pm - 2:00 pm
Event Categories:
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Mary A. Givens, MRA, CCBHC Program Manager, Qualifacts
John E. Heim, Technology Specialist, EHR Systems, Berks Counseling Center

Featured Speakers

John E. Heim, Technology Specialist, EHR Systems for Berks Counseling Center

John E. Heim was born in South Carolina but raised in Pennsylvania. He holds a BS in Information Technology from Elizabethtown College and University of Phoenix. Currently, he serves as the Technology Specialist, EHR Systems for Berks Counseling Center (a CCBHC/ICWC) where he manages the Electronic Health Record (Credible), writes reports, manages technology-related projects, and coordinates with Clinical and Administrative staff to improve data collection for the agency. He was the Project Manager for the Credible Implementation in 2017/2018. John tries to be a bridge between the Clinical areas and IT so that they can implement effective solutions.

Mary A. Givens, MRA, CCBHC Program Manager, Qualifacts

Mary Givens was born and raised in New York and has recently returned to the area. She has a Master’s Degree in Rehabilitation Administration from the University of San Francisco and over 30 years’ experience in the field of behavioral health and I/DD services. Mary has worked with Qualifacts for almost 16 years on the Product team but has spent most of her time in compliance. She has been the CCBHC Program Manager since September 2021.

Registration for this executive web briefing has been provided at no charge courtesy of The Providers’ Resource Center for Behavioral Health and Human Services.

Unable to attend? Still register! At the conclusion of the event, all registrants will receive a recorded copy of the executive web briefing and presentation slides.

Event Sponsored By:

About The Providers’ Resource Center for Behavioral Health and Human Services (PRC)

Your platform for building success with value-based care. Serving consumers with chronic conditions and complex support needs is a long and winding path. Let us be your guide, providing your team with the navigation tools needed for the transition to value-based reimbursement

The Providers’ Resource Center for Behavioral Health & Human Services is the only authoritative resource on value-based reimbursement developed for executives of health and human service organizations serving consumers with complex needs. Learn more or join for free at https://providersresourcectr.com/.

About Qualifacts

Qualifacts is one of the largest behavioral health, human services and rehabilitative services EHR vendors in the country. Its mission is to partner customers with technology and services that enhance their ability to deliver quality care, exceptional outcomes and improve the lives of the individuals they serve. With more than 20 years of experience, its products and services help customers achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement. The company provides three EHR platforms– CareLogic, Credible and InSync – while collaborating to build an even brighter future for customers and their clients.

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