Executive Education

Our team brings our cutting edge market intelligence and our national team of experienced executives and subject matter experts to the innovative OPEN MINDS models for executive development. For the past two decades, the OPEN MINDS team has designed literally hundreds of executive development programs -- from traditional classroom settings to skill building using tech tools to hybrid models that meet the specific needs of particular executive audiences. When it comes to keeping executives in organizations serving complex consumers on top of the trends and latest management best practices, OPEN MINDS is best in class.

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Web Briefing: Measuring & Improving Consumer Experience, Consumer Engagement & Consumer Performance – A Best Practice Approach

October 8, 2020

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October 8, 2020, 1 PM EDT

Excellent service isn’t just about being efficient or effective, you must also pay attention to the consumers’ engagement and experience with your organization. And how do you measure and benchmark your service delivery? What do you do when you discover you’re not hitting the mark?

Join us for this web briefing to get a framework for best practices in establishing service standards in both virtual and in-person milieus. Learn how to get adoption of service standards, develop key performance measures, and monitor for sustained outcomes. Get tips for selecting survey vendors that will prevent survey fatigue. Leave knowing how to:

  1. Establish service standards in your organization.
  2. Implement a framework to evaluate service delivery through surveys and other methods.
  3. Apply quality improvement principles to service delivery when not meeting industry or internal performance benchmarks.

Details

Date:
January 18
Time:
12:00 am

Featured Speakers

Paul Duck, Senior Associate, OPEN MINDS

Paul M. Duck brings over 40 years of experience in leadership and management focusing on managed care, health information technology organizations, strategy, business development, and market expansion, and customer experience optimization to the OPEN MINDS team.


Registration is free and limited to Elite Members of the OPEN MINDS Circle. Contact us at 855-559-6827 or info@openminds.com if you are not currently an elite member and want to join, for access to the webinars, blueprint, and more market intelligence on the specialty health and human services market.

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