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An Executive Guide To Strategic Partnerships That Last: How To Leverage Technology Investments For The Long-Term
February 27, 2019
February 27, 2019 | 1:00 pm Eastern
Free Executive Web Briefing Courtesy Of Netsmart
In the current human services market, technology is an essential ingredient in creating value across the organization. Technology applications are critical in both improving performance and reducing costs, and the organizations that can leverage technology to enhance their performance will be best positioned to succeed in a value-based market. With technology now playing this critical role, decisions around technology selection, implementation, and planning have become central to building a sustainable organizational strategy.
This leaves leadership teams facing new challenges: How do you select the right technology vendor partner to help meet your long-term strategy goals? How do you operationalize your technology investments for the long-term future? How do you measure the full value of your technology investments?
Joseph P. Naughton-Travers, Senior Associate, OPEN MINDS
Joseph P. Naughton-Travers, Ed.M. has more than 30 years of experience in the health and human service field. In his tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinical professional, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Carol Reynolds, Executive Vice President, Client Experience, Netsmart
Carol Reynolds is Executive Vice President, Client Experience for Netsmart. Netsmart innovates electronic health records (EHRs), solutions, and services that are powerful, intuitive, and easy-to-use. Carol and her team are responsible for the delivery and support of innovative solutions to Netsmart clients. This includes driving the company’s client health initiative, as well as other areas that affect the client experience, such as solution support, user groups, client councils, and product management.
She previously served as senior vice president of implementations and operations and was a manager, leader, mentor, and team builder to project managers and project executives. In this role, she created a project management office, developed standard processes for requirements capture, and reduced average project duration by 32 percent.
Prior to joining Netsmart in 2002, Carol owned Advanced Information Management, Inc., a software applications developer for the senior living industry. She designed and developed health care applications for both financial and clinical environments, as well as implementation services. Her experience included company-wide strategic planning; project planning/implementation; production programming; and customer service/support and call center operations for 42 applications used by more than 400 long-term care facilities.
David Strocchia, Senior Vice President, Client Alignment, Netsmart
David joined Netsmart Technologies in 2007 as a member of the Consulting organization. David held several leadership positions with Netsmart, including Regional Practice Director for Consulting, and Regional General Manager prior to taking the position of SVP of the East Area. In this role, David is responsible for the success of all private sector Netsmart clients in the eastern portion of the US, which accounts for roughly one third of Netsmart’s current clients. These responsibilities include:
- Working with clients on strategic planning initiatives to align Netsmart’s vision with the priorities of clients. This includes both the development of and execution on mutually defined strategic plans.
- Assuring the satisfaction of all clients in the East area as they work with all areas of Netsmart including consulting, support, cloud, engineering, etc.
- Ensuring the success of all implementations of Netsmart solutions in the East area.
- Driving the metrics used to measure the success of client relationships including support case resolutions metrics, uptime, cash collections, and client alignment.
- Actively participating in many client solution governance teams to ensure continued alignment between Netsmart and its clients.
- Serving as a member of the Netsmart Cabinet to drive the future direction and strategic vision of Netsmart Technologies.
Event Sponsored By:
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalize, so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.
By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.
For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL.
Our more than 1,700 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.
Learn more about how Netsmart is changing the face of healthcare today. Visit www.ntst.com, call 1-800-472-5509, follow us on our CareThreads Blog, LinkedIn and Twitter, like us on Facebook or visit us on YouTube.