Becoming A Data-Driven Organization – Using Metrics To Drive Performance & Success: The 2024 OPEN MINDS Seminar

1:30 p.m. – 4:30 p.m. ET

The dynamics of accelerated change in the market have created new performance challenges for health and human services organizations. This seminar will focus on the latest performance landscape and critical domains for measuring and managing business and clinical effectiveness. Health and human services organizations have unique and evolving competition in the market—from new digital-first applications demonstrating speedy access, engagement, and satisfaction with consumers, to industry disrupters such as retail health clinics providing convenient access to care right where individuals shop. Showing value through data is a must have in this competitive environment, and the ability to demonstrate value through data means that organizations must also use data to drive performance improvement—clinically and administratively. In addition, leaders within organizations are challenged to make rapid course corrections, and having immediate access to the right data has become critical to organizational success. Key objectives for this seminar will include a:

• Look at the critical strategic performance domains and metrics for managing business and clinical health effectiveness
• Scorecard and framework for becoming a data-driven organization and for evaluating business health operations
• Decision-making model for prioritization and selection of measures

Carol Clayton, Ph.D., Senior Associate, OPEN MINDS