Building A Digital Transformation Roadmap – Aligning Technology, Team, & Processes For Superior Consumer Experience & Engagement: The 2024 OPEN MINDS Seminar

1:30 pm – 4:30 pm ET

Much focus has been on digital strategies for health and human service organizations. A post-pandemic strategy involves a multi-pronged technology-driven approach that leads to streamlining processes and higher performance. While the pandemic experience accelerated the use of technology to support consumer access, using a technology strategy to assure business success goes beyond a consumer digital interface. This seminar will focus on the eight dimensions of digital transformation and provide a road map for executive teams to integrate and incorporate their entire organization. Attendees will gain insights into a digital-first approach focused on consumer experience, organizational efficiency, resiliency, growth, and sustainability. Key objectives include:

•  A road map for digital-first evolution and what it means to be a digital-first organization
• The eight dimensions of a digital-first framework for quality and performance
• Critical organizational competencies needed for leading-edge technology transformation

Carol Clayton, Ph.D., Senior Associate, OPEN MINDS
Paul M. Duck, Senior Associate, OPEN MINDS