Amy Ayrault - Provider Contracting Director, Cigna
Amy AyraultProvider Contracting Director, Cigna

Amy Ayrault

Amy Ayrault - Provider Contracting Director, Cigna Amy Ayrault is the Director of Contracting and Payment Innovation at Cigna, where she is responsible for the development and oversight of all behavioral provider and facility contracting solutions. Amy is passionate about creating contract reimbursement models that reward providers for delivering high quality, cost effective care. Amy has recently created reimbursement solutions for Medication Assisted Treatment (MAT) programs, virtual care solutions, and for behavioral providers delivering care within medical physician practices. Before joining Cigna, Amy worked in community mental health, providing direct care to adults and adolescents in Baltimore MD.
Amy Kendall - Vice President, Complex Populations, CareSource
Amy KendallVice President, Complex Populations, CareSource

Amy Kendall

Amy Kendall - Vice President, Complex Populations, CareSource
Amy Pearlman - Vice President Of Clinical Strategies, Beacon Health Options
Amy PearlmanVice President Of Clinical Strategies, Beacon Health Options

Amy Pearlman

Amy Pearlman - Vice President Of Clinical Strategies, Beacon Health Options Amy Pearlman, Assistant Vice President, Provider Partnerships, works to integrate Beacon Health Options’ clinical vision with network providers. Throughout her career, she has transitioned between provider and payer settings with a goal to improve access and health for individuals and families. She is an independently licensed Clinical Social Worker in the state of Massachusetts, with a master’s degree in Social Work from Smith College, and a bachelor’s degree in Psychology and Spanish Language and Literature from Brandeis University.
Andrea Smyth - Executive Director, NYS Coalition For Children's Behavioral Health
Andrea SmythExecutive Director, NYS Coalition For Children's Behavioral Health

Andrea Smyth

Andrea Smyth - Executive Director, NYS Coalition For Children's Behavioral Health
Ashley Gibson - Director Of Payer Relations, Contracts & Utilization, Hazelden Betty Ford Foundation
Ashley GibsonDirector Of Payer Relations, Contracts & Utilization, Hazelden Betty Ford Foundation

Ashley Gibson

Ashley Gibson - Director Of Payer Relations, Contracts & Utilization, Hazelden Betty Ford Foundation Ashley Gibson has been part of Hazelden Betty Ford since 2006, working in a direct clinical role and then shifting focus to using her clinical skills and expertise to support clients through her work with third party payers. Having direct clinical experience, coupled with the Utilization Review background working on both the payer and provider sides has lent itself well to supporting Hazelden Betty Ford in maximizing payer relationships and patient experience as it relates to utilization. Ashley has been with Hazelden Betty Ford through a transition from fixed length of stay and focus on primary residential care to a holistic health model focusing on length of patient engagement in various levels of service; helping to support the patient moving from a high level of clinical care into self-management to support lifelong recovery. She has helped to build collaborative relationships with national payers and assisted in securing creative contracting models to include: value based reimbursement, case rate agreements and Center of Excellence programs across all of Hazelden Betty Ford’s sites and programs.
Colleen Marshall, MA, LMFT - Consultant, Coach and Trainer & Current Director Of Behavioral Health, Well
Colleen Marshall, MA, LMFTConsultant, Coach and Trainer & Current Director Of Behavioral Health, Well

Colleen Marshall, MA, LMFT

Colleen Marshall, MA, LMFT - Consultant, Coach and Trainer & Current Director Of Behavioral Health, Well Colleen Marshall, MA, LMFT, has extensive experience in clinical practice, leadership, and management, and has held executive and senior-level positions in large behavioral health organizations. She is currently Director of Behavioral Health Operations for Well, a health technology and services company, and serves as a consultant and trainer for start-up, nonprofit, and health care organizations. Ms. Marshall is a member of the Motivational Interviewing Network of Trainers (MINT), for which she has served as Chair, Treasurer, board member, and trainer of new trainers. She has helped to consult and lead large-scale MI implementation and has been invited to speak at regional, national, and international conferences.
Derek S. Allen, MA ACTP - Executive Vice President & Chief Operating Officer, Starr Commonwealth
Derek S. Allen, MA ACTPExecutive Vice President & Chief Operating Officer, Starr Commonwealth

Derek S. Allen, MA ACTP

Derek S. Allen, MA ACTP - Executive Vice President & Chief Operating Officer, Starr Commonwealth Derek Allen, MA ACTP, Starr Commonwealth’s Executive Vice President and Chief Operating Officer, provides administrative leadership and supervision to all Starr programs and departments as well as leads the organization’s business development efforts. Programs include school- and community-based behavioral health services, trauma screening/assessment and intervention services, resilient school projects, professional training and consulting, and eLearning certification and degreed programs for professionals around the world. He also serves as a Senior Consultant for Starr’s trauma-informed, resilience-focused approach. In this role, Derek works with schools, organizations, and communities around the country in their implementation of system-wide approaches that best support the needs of students and families who have experienced trauma, adversity, toxic stress, and/or systemic racism and oppression. He provides “thought-leadership” to the Starr organization in the areas of strength-based approaches in education and treatment and building resilience in children and families. Derek is currently pursuing a doctoral degree from The Chicago School of Professional Psychology. Though Derek is proud of the work of Starr Commonwealth and honored to serve as a senior leader, he is clear that his role as a father is the “most important hat” he will ever wear. His son, Sam, is his “reason for being”. When he is not working or spending time with Sam, Derek enjoys traveling, binge watching “good shows” on HBO or Netflix, trying new restaurants, and/or “hanging out” with his close knit group of best friends.
Eric T. Huss, Psy.D. - Behavioral Health Total Populations Solutions Senior Advisor, Cigna
Eric T. Huss, Psy.D.Behavioral Health Total Populations Solutions Senior Advisor, Cigna

Eric T. Huss, Psy.D.

Eric T. Huss, Psy.D. - Behavioral Health Total Populations Solutions Senior Advisor, Cigna Experienced Regional Account Director with a demonstrated history of working in the hospital & health care industry. Skilled in Behavioral, Employee Assistance Program and Wellness Sales, Team Building, Management, and Account Management. Subject matter expert on behavioral health, substance use disorders and employee assistance programs with a Doctor of Philosophy (PhD) focused in Clinical Psychology from Argosy University Washington, DC
Erin Boyd -   Behavioral Network Strategy Director, Cigna
Erin Boyd Behavioral Network Strategy Director, Cigna

Erin Boyd

Erin Boyd -   Behavioral Network Strategy Director, Cigna Erin Boyd is the Behavioral Network Strategy, Solutions and Program Director for Cigna Behavioral. Ms. Boyd is responsible for network marketing and communications, developing network strategy and overseeing network programs, and solutions to drive innovation, cost-savings, improved outcomes, and better care for Cigna customers. Ms. Boyd has been with Cigna for three years and provides a unique perspective to this role having most recently served as Senior Director of Business Development and Marketing for a behavioral hospital system. In addition, she has 20 years of experience in medical healthcare communications, marketing, public relations, and strategic planning.
Jeremy D. Butler -   Director of Community Initiatives, ICAN
Jeremy D. Butler Director of Community Initiatives, ICAN

Jeremy D. Butler

Jeremy D. Butler -   Director of Community Initiatives, ICAN
Karin Jeffers -   President & CEO, Clinical & Support Options
Karin Jeffers President & CEO, Clinical & Support Options

Karin Jeffers

Karin Jeffers -   President & CEO, Clinical & Support Options Karin Jeffers is President & CEO of Northampton-based nonprofit community behavioral health agency Clinical & Support Options Inc. (CSO). She has served in this role since 2005. During her tenure at the helm, theagency has grown from a $4 Million organization with fewer than 90 employees across just three Greenfield, Mass. locations to what is now a $44 million agency with more than 750 employees at 20 locations across Western Mass. Jeffers moved to Western Mass. in 1987 when first attending Springfield College as an undergrad. She eventually earned a Master of Science in Counseling and Psychological Services and became a Licensed Mental HealthCounselor (LMHC). Shortly thereafter, she began her career as a clinician, focusing primarily on families and children. In 1992, Jeffers joined Massachusetts Society for the Prevention of Cruelty to Children (MSPCC), where she stayed 14 years. At MSPCC, Jeffers was promoted six times, eventually becoming Regional Director. Jeffers decided early in her career that leadership roles enabled her to effect positive change on both a “micro” and “macro” level. While she has always enjoyed the service-level interaction with behavioral healthclients, she also appreciates the broader ways in which solid nonprofit administration can improve communities. That is why, in 2005, Jeffers joined Greenfield-based Clinical & Support Options Inc. (CSO) as their President and CEO. During her 15 years as President & CEO, CSO has seen year-over-year growth in both revenueand program expansion. The agency has added more than 650 jobs in the last decade and prides itself on internal promotion. CSO has earned national accreditation and has been awarded several key statewide and Federal grants. Jeffers’ guidance now enables CSOto provide affordable behavioral health services to more than 19,000 families and individuals annually.
Katy Stinchfield, MS, LPC - Senior Program Manager, School-Based Health Alliance
Katy Stinchfield, MS, LPCSenior Program Manager, School-Based Health Alliance

Katy Stinchfield, MS, LPC

Katy Stinchfield, MS, LPC - Senior Program Manager, School-Based Health Alliance As a senior program manager, Katy is responsible for behavioral health initiatives at the Alliance. In this role, Katy leads the Alliance’s substance abuse prevention initiatives, including SBIRT; and supports a variety of consulting, technical assistance, training, and continuing education efforts for school and community-based health centers.
Kristen Rasmussen -   Chief Operating Officer, ICAN
Kristen Rasmussen Chief Operating Officer, ICAN

Kristen Rasmussen

Kristen Rasmussen -   Chief Operating Officer, ICAN Kristen Rasmussen has over thirty-three years of experience in the behavioral health field with seven years at ICAN, serving as an executive team member since 2013. ICAN is a nonprofit provider of innovative home and community- based interventions in Upstate New York and provides services to 1,500 individual daily through 20 programs across six counties. Rasmussen received a Bachelor of Science in Cultural & Women’s Studios from SUNY Empire State College and holds a Master of Social Work degree from Syracuse University. Rasmussen began working with ICAN (then Kids Oneida) seventeen years ago as an independent contractor. She was hired as an Associate Executive Director five years ago with the responsibility of oversight of programs and services. Having spent her entire career serving children and families in the greater Utica area, she was able to bring her vast experience and skillset to the organization, complementing the existing leadership team. Since joining the ICAN team, the organization has stabilized and improved programming, diversified funding streams, and created new program offerings for families. Under Rasmussen’s leadership, ICAN’s programs and services have experienced significant growth. For the past twenty-two years, Rasmussen has been asked to present and be a keynote speaker at numerous professional conferences in the Upstate New York region on various topics including; Therapeutic Crisis Intervention, Comprehensive Behavior Management, Positive Parenting, Mindfulness, Alternative Approaches to Wellness and Creating Safe Spaces. Discovering yoga in her late teens, Rasmussen has infused a blend of traditional Western psychology and alternative Eastern spiritual practice in all of her work with individuals. As a strong advocate for wellness in the workspace, she facilitates yoga and mindfulness sessions with staff. Rasmussen has played a significant role in positively impacting the culture of the organization. Rasmussen has spent the majority of her career as a social justice advocate by promoting positive change within the community. She has a special ability to connect with youth and her career has had an intentional focus on youth with significant mental/behavioral health challenges, the LGBTQ community, the homeless youth population, and teen parents. Kristen and her partner Kent reside in New Hartford, NY with their son Lukäs and a lovely tribe of animals. The Rasmussen’s also have two grown daughters, Britt and Emma, and a grandson Quinn. Rasmussen’s family has a passion for the outdoors, hockey, music and the arts. Rasmussen enjoys hiking, kayaking and practicing yoga and mindfulness.
Megan Lipman - Vice President Of Compliance & Quality Management, Jewish Family & Children’s Services
Megan LipmanVice President Of Compliance & Quality Management, Jewish Family & Children’s Services

Megan Lipman

Megan Lipman - Vice President Of Compliance & Quality Management, Jewish Family & Children’s Services Megan Lipman serves as the vice president of Quality Management & Compliance at Jewish Family & Children’s Service. Megan has been a valued part of the JFCS team since 2015. Before her new role, Ms. Lipman was director of Quality Management for JFCS, responsible for oversight of quality management, analyzing key performance indicators and implementing initiatives in alignment with Triple Aim, which focuses on improving the patient experience, health populations and cost reduction. She graduated from Arizona State University with a bachelor’s in science in psychology and is a graduate of the JFCS Leadership Academy. Ms. Lipman has also received the JFCS’ “Exemplary Practice Story” honor in recent years.
Monica Collins, MA, MBA -   Senior Director, System Transformation, Magellan Behavioral Health of Pennsylvania
Monica Collins, MA, MBA Senior Director, System Transformation, Magellan Behavioral Health of Pennsylvania

Monica Collins, MA, MBA

Monica Collins, MA, MBA -   Senior Director, System Transformation, Magellan Behavioral Health of Pennsylvania Monica Collins is the Sr. Director, System Transformation for Magellan Behavioral Health of Pennsylvania where she is responsible for leading the strategy and planning efforts in system transformation. Her responsibilities include engaging providers, state agencies and stakeholders in a collaborative approach to develop a high value service delivery system. She brings more than 20 years of behavioral healthcare experience to this role both from a provider and then a payer perspective. Monica earned her Masters of Arts in Counseling Psychology from Indiana University of Pennsylvania and her Masters of Business Administration from Southern New Hampshire University. Unique qualifications include certification in Primary and Behavioral Healthcare Integration.
Olga Price, Ph.D. -   Associate Professor, Department of Prevention & Community Health at George Washington University & Director of the Center for Health and Health Care in Schools
Olga Price, Ph.D. Associate Professor, Department of Prevention & Community Health at George Washington University & Director of the Center for Health and Health Care in Schools

Olga Price, Ph.D.

Olga Price, Ph.D. -   Associate Professor, Department of Prevention & Community Health at George Washington University & Director of the Center for Health and Health Care in Schools Olga Acosta Price is an Associate Professor in the Department of Prevention and Community Health. She is also Director of the Center for Health and Health Care in Schools, a national resource and technical assistance center committed to building effective school health programs. A passionate advocate of school-based mental health services, Olga Acosta Price has dedicated her formal training in clinical psychology to improving the lives of young people. "My experiences working with children, youth and families have driven my desire to understand resilience and to approach our work together from a strength-based perspective," she says. Giving voice to the concerns of young people is an essential priority for her. "I thoroughly enjoy creating opportunities for youth to share their insights. They don't hesitate to tell those of us who develop systems of care that we are clueless about what the world is really like for them." Prior to joining the faculty in 2006, Professor Price was director of the School Mental Health Program at the Department of Mental Health in Washington, DC, where she earned the Employee of the Year award. She was also an assistant professor at the University of Maryland's School of Medicine and served as associate director of the Center for School Mental Health Assistance, a national technical assistance center. In that latter capacity, she helped to promote the development of school-based mental health services across the country.
Steven Bulger - CEO / Executive Director, ICAN
Steven BulgerCEO / Executive Director, ICAN

Steven Bulger

Steven Bulger - CEO / Executive Director, ICAN Steven Bulger has over twenty years’ experience in the behavioral health field with fifteen years at ICAN, serving as CEO/Executive Director since 2014. ICAN is a nonprofit provider of innovative home and community based interventions in Upstate New York. Bulger received a Bachelors in Psychology and Political Science from Niagara University in 2003 and a MBA in Health Services Management from SUNY Polytechnic Institute in 2013. He is a 2014 graduate of Leadership Mohawk Valley. Starting at ICAN fifteen years ago, Bulger was hired as an entry-level Service Coordinator. He was promoted to the position of Residential Outreach Manager in 2008, and was instrumental in creating the Return Home Early Project which has received national attention by both the Building Bridges Initiative and the White House Council for Community Solutions. In 2010, he was promoted to the position of Director of Operations and became responsible for the day to day operations of the agency including human resources, marketing, and information technology. ICAN has seen significant growth since Bulger’s appointment as CEO/Executive Director, and now provides services to 1,200 families’ everyday through 16 programs across six Upstate New York counties. Bulger has presented on the innovative ICAN model across the country with presentations at the Annual Research and Policy Conference on Child, Adolescent, and Young Adult Behavioral Health in Tampa, FL, the Mental Health Association of San Francisco Annual Conference, in San Francisco, CA, University of Maryland’s Training Institutes National Conference: Leading Change – Integrating Systems and Improving Outcomes in Behavioral Health for Children, Youth, Young Adults, and Their Families in Washington, DC and the Annual Conference on Advancing School Mental Health in Las Vegas, NV. He was recognized in 2004 by Baker Victory Services with the Service to Youth Award, and in 2016 with the Follow the Leader Award through Leadership Mohawk Valley. He currently serves as a Board Director for the following entities: New York State Coalition for Children’s Behavioral Health, SUNY POLY College of Business Management Professional Advisory Board, and the Mohawk Valley Regional Planning Consortium where he is the co-chair. He has also been a member of the Westmoreland Central School District Board of Education since December 2019. Steven and his wife Laura reside in Westmoreland, NY with their two children Breana and Stevie. Bulger is actively involved in coaching Pop Warner Football and Little League Baseball in his home community.
Tamra Williams, Ph.D. -   Deputy Chief Clinical Officer, Children's Services Community Behavioral Health
Tamra Williams, Ph.D. Deputy Chief Clinical Officer, Children's Services Community Behavioral Health

Tamra Williams, Ph.D.

Tamra Williams, Ph.D. -   Deputy Chief Clinical Officer, Children's Services Community Behavioral Health Dr. Williams serves as a licensed Clinical Psychologist with 15 years of experience as a Director of Clinical Services and clinical operations manager with a passion for program development and quality improvement. Licensed in PA, MA, and FL.
Uday Madasu -   Chief Information Officer, The Jewish Board
Uday Madasu Chief Information Officer, The Jewish Board

Uday Madasu

Uday Madasu -   Chief Information Officer, The Jewish Board Uday Madasu is the Chief Information Officer at The Jewish Board which is the largest Health and Human Services agency in New York City. He has worked in healthcare for the last 18 years and has hands-on experience implementing and managing healthcare information systems and also has extensive knowledge of healthcare financial and operational management.
Cathy Gilbert - Senior Associate, OPEN MINDS
Cathy GilbertSenior Associate, OPEN MINDS

Cathy Gilbert

Cathy Gilbert - Senior Associate, OPEN MINDS Cathy Gilbert brings over 20 years of health care industry experience to the OPEN MINDS team. Ms. Gilbert currently serves as a Senior Associate at OPEN MINDS. Her areas of expertise include advanced project leadership skills, training development, health care processing systems, policy development, and implementation to ensure compliance with accreditation requirements. Before joining OPEN MINDS, Ms. Gilbert served as the Vice President II, Network Development at Magellan Healthcare Inc. During her role here she directed a national team supporting network development and provider relations for Health Plan, Employer, Medicare and Medicaid provider networks for behavioral health, radiology and muscular skeletal networks. Also, Ms. Gilbert led a network operations team responsible for credentialing, provider data maintenance, rate management and contract administration for all networks. She supported responses for sales opportunities and represented the network department for client and sales meetings. Previously, Ms. Gilbert served as the Assistant Vice President of Network Operations with Beacon Health Options in Latham, NY. In this role, she oversaw provider file Maintenance, provider file configuration, and provider credentialing. Ms. Gilbert also implemented an audit function to improve provider file accuracy and led a process to reduce the initial file credentialing backlog by 45% in four months. Prior to her work with Beacon Health Options, Ms. Gilbert served as the Vice President of provider relations at Beacon Health Options/ Valueoptions Inc. in Wixom, MI. Ms. Gilbert led and participated in internal and eternal committees including credentialing, policy and procedure, provider satisfaction, provider stakeholder, and quality management. She also led network development projects for new client implementations and specific network expansions. Ms. Gilbert designed and implemented a departmental training program for new and current staff. Ms. Gilbert earned her Master of Science Administration, Health Services at Central Michigan University. Prior to earning her Masters Ms. Gilbert earned her Bachelor of Science, Social Work at Eastern Michigan University
James Stewart - President & CEO, Grafton Integrated Health Network & Advisory Board Member, OPEN MINDS
James StewartPresident & CEO, Grafton Integrated Health Network & Advisory Board Member, OPEN MINDS

James Stewart

James Stewart - President & CEO, Grafton Integrated Health Network & Advisory Board Member, OPEN MINDS James Stewart brings to OPEN MINDS more than 20 years of experience in the healthcare field. Mr. Stewart has helped develop and modify health care plans and benefits, retirement plans and benefits, and paid time off (PTO) plans for multiple behavioral healthcare providers. He has also had an integral role in program development and business planning for new strategic business lines. Additionally, he has led multiple teams in the selection, implementation, and use of multiple electronic health record (EHR) systems at several behavioral health care entities. Mr. Stewart currently serves as the Chief Executive Officer at Grafton Integrated Health Network. He previously served as the Executive Vice President, Chief Administrative Officer, where he was responsible for the supervision of the Finance Departments, Contracting (both payer and vendor), Information Technology, Human Resources, Risk Management, Facilities Department, The Infant and Toddler Program, and the Education Department. He has participated and enabled the expansion of services through the acquisition of facilities and extension of the organization’s IT/HR network into Florida and West Virginia in the United States and also in Australia. Mr. Steward also spearheaded the process of developing and implementing a new paperless EHR, as well as a new accounting software that integrated with the electronic clinical record and billing system. Prior to working at Grafton, Mr. Stewart was the Chief Financial Officer for the Center for Behavioral Health at Centerstone. In this position, he managed the coordination of a multi-disciplinary team through development and implementation of a Davies Award Winning Electronic Health Record. He developed new clinical programs to meet identified locality needs and established a merger between Non-Profit CMHC’s, which crossed state boundaries. Mr. Stewart received his MBA with a Healthcare Administration focus from Indiana Wesleyan University. He received a Bachelor of Science degree in Accounting from the University of Kentucky.
Joseph P. Naughton-Travers, Ed.M. - Senior Associate, OPEN MINDS
Joseph P. Naughton-Travers, Ed.M.Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, Ed.M.

Joseph P. Naughton-Travers, Ed.M. - Senior Associate, OPEN MINDS Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations. Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs. Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting. He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation. Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
Kelvin McCord -   Senior Associate, OPEN MINDS
Kelvin McCord Senior Associate, OPEN MINDS

Kelvin McCord

Kelvin McCord -   Senior Associate, OPEN MINDS Kelvin J. McCord brings over 25 years of planning, marketing, client services and team building experience in the health and human service and private corporate fields to OPEN MINDS. He currently serves as a Senior Associate with the OPEN MINDS consulting practice. In this role, Mr. McCord serves as a portfolio manager in the OPEN MINDS consulting practice where he will lead engagements in strategic planning, marketing, client services, business process improvement, and project execution. Prior to joining OPEN MINDS, Mr. McCord served as the Segment Marketing Director at OPTUM, a division of UnitedHealth Group, where he was responsible for state government marketing. In this role, he managed a variety of email, social, web and digital marketing tactics. This work included the design and development of a thought leadership content website focused on the Optum-hosted SPARK Initiative, a two-day think tank bringing together leaders in government, non-profit and private sectors. He also co-led the creation of a digital newsletter, Viewpoints, deployed quarterly to a targeted state government audience. Mr. McCord also served as point-of-contact for over 30 non-profit advocacy organizations --fielding and analyzing underwriting proposals and managing conference sponsorships. Prior to his role at OPTUM, he served as the Senior Director, Client Services at Catapult Marketing. In this position, Mr. McCord created insights-driven brand marketing plans, including national entertainment partnerships, targeted media, and in-market activation. He also oversaw national consumer promotions and created direct and digital CRM content. Mr. McCord served as Senior Director, Client Services of Aspen Marketing Services, a marketing services agency with specialties in direct marketing, digital marketing, and analytics. He also held the position of Senior Director, Business Leadership at Momentum Worldwide, where he developed strategic marketing plans for key clients. Mr. McCord earned a Bachelor of Science in Broadcast Journalism from Southern Illinois University in Carbondale, Illinois and a Master of Arts in Marketing Communications from Webster University in St. Louis.
Ken Carr, BS, MDD, CPA - Senior Associate, OPEN MINDS
Ken Carr, BS, MDD, CPASenior Associate, OPEN MINDS

Ken Carr, BS, MDD, CPA

Ken Carr, BS, MDD, CPA - Senior Associate, OPEN MINDS Ken Carr brings more than 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. He currently is a Senior Associate with the OPEN MINDS consulting practice. In this role, he served as a subject matter expert in the OPEN MINDS consulting practice where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, financial analysis of service lines, and technology selection. Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation, and reporting, cash management enhancement, and strategic financial analysis. Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting, and financial performance, and lead the financial and data capture activities for new service initiatives. Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure. Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.
Kimberly Bond, MS, LMFT - Executive Vice President, OPEN MINDS
Kimberly Bond, MS, LMFTExecutive Vice President, OPEN MINDS

Kimberly Bond, MS, LMFT

Kimberly Bond, MS, LMFT - Executive Vice President, OPEN MINDS Kimberly Bond, MS, LMFT, brings more than 30 years of experience providing behavioral health treatment in the public and community settings to the OPEN MINDS team. She currently serves as the Executive Vice President of Business Development. In this role, Ms. Bond focuses on growing the OPEN MINDS client portfolio across all nine verticals of OPEN MINDS business. Prior to joining OPEN MINDS, Ms. Bond served concurrently as a Program Coordinator III and Clinical Manager of Adult Services and a Program Coordinator II and Clinical Manager of Recovery Services for the Ozark Guidance Center. In these roles, Ms. Bond was responsible for the administrative and clinical oversight of the adult outpatient and adult intensive mental health services on the Springdale Campus as well as the adult recovery/co-occurring services, including domestic violence and anger management treatment. Prior to joining the Ozark Guidance Center, Ms. Bond served as the Executive Vice President of Center Point, Inc, a large substance abuse provider agency in California. In this role, Ms. Bond was responsible for the clinical and administrative supervision of all community-based programs as well as the women and children residential programs. In addition, Ms. Bond also managed budgets, interacted with funding agencies, and built positive relationships with all stakeholders. Ms. Bond was also in charge of proposal and grant writing, staff management, and training, facilities’ licensing and certifications renewals. Additionally, she prepared and submitted monthly, quarterly, semi-annual, and annual reports to various funders. Previously, Ms. Bond served as the President and CEO of Mental Health Systems, Inc. Ms. Bond was very instrumental in growing the agency from $12 million in annual revenue to more than $100 million and becoming one of the largest providers of behavioral health services in California. In this role, Ms. Bond was responsible for the strategic, clinical, financial, and administrative health of the agency, including direct supervision of Senior Executive Staff. In addition, Bond ensured contract compliance of the agency’s 125 different contracts across federal and state agencies and eight counties. Ms. Bond received her bachelor’s degree in psychology, with honors, and her master’s degree in counseling education from San Diego State University. She is licensed as a Marriage and Family Therapist in both California and Arkansas.
Monica E. Oss - CEO, OPEN MINDS
Monica E. OssCEO, OPEN MINDS

Monica E. Oss

Monica E. Oss - CEO, OPEN MINDS Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.
Paul M. Duck - Senior Associate, OPEN MINDS
Paul M. DuckSenior Associate, OPEN MINDS

Paul M. Duck

Paul M. Duck - Senior Associate, OPEN MINDS Paul M. Duck brings over 40 years of experience in leadership and management focusing on managed care, health information technology organizations, strategy, business development, and market expansion, and customer experience optimization to the OPEN MINDS team. Prior to joining OPEN MINDS, Mr. Duck served as the Vice President, Strategy & Development at Beacon Health Options. In this role, Mr. Duck led the organization’s strategy and business development efforts – responsible for a 30% increase in net revenue and initiated over $1 billion in revenue generation. Before joining Beacon Health Options, Mr. Duck was the Vice President of Business Development at Netsmart Technologies. During his tenure, Mr. Duck was responsible for business planning, including, the oversight of strategic activities including acquisitions, development, and execution of strategic initiatives, and positioning, and sales of large strategic customers. He also led the rollout of the company’s benchmarking and data analytics product suite. Prior to Netsmart, Mr. Duck served as the Chief Executive Officer for Coastal Orthopedics and Pain Management, a large group practice with five clinic locations and two ambulatory surgical centers. Mr. Duck improved net collections by over $1 million per month and grew the practice through negotiating better contract rates with payers. He also implemented an organizational rebranding initiative and launched a new marketing campaign. Prior to Coastal Orthopedics and Pain Management, Mr. Duck served as the President and Chief Executive Officer for Florida Radiology Imaging, one of the largest outpatient diagnostic imaging service companies serving the greater Orlando market. During his tenure, Mr. Duck led the construction of three new, full modality, diagnostic imaging locations. Mr. Duck revolutionized the company’s culture by creating a highly attractive and functional work environment. Mr. Duck earned his Bachelor of Arts in Business Management from Case Western Reserve University. He earned his Associate of Arts in Electronic Engineering Technology from the Electronic Technology Institute. Mr. Duck received an award by Inc Magazine for leading Florida Radiology Imaging as one of America’s fastest-growing companies. Mr. Duck recently served as a contributing author to the book The New Health Age: The Future of Health Care in America.
Sharon Hicks - Senior Associate, OPEN MINDS
Sharon HicksSenior Associate, OPEN MINDS

Sharon Hicks

Sharon Hicks - Senior Associate, OPEN MINDS Sharon Hicks, OPEN MINDS Senior Associate, has more than 20 years of experience in the health and human service field. She has extensive experience and wide range of expertise in health plan management, in clinical operations management, and technology. Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system and within its health plan division. Ms. Hicks served as the Chief Operating Officer for Community Care Behavioral Health, a managed behavioral health organization. There she was responsible for all aspects of the organization’s operations including fiscal, information systems, the claims processing department, and the design of clinical systems. In addition, Ms. Hicks managed the day-to-day operations of including human resources, facilities, purchasing, and security. Ms. Hicks also served as the Vice President, Internet Strategy, UPMC Insurance Services Division and, since 2002, as the Chief Executive Officer of Askesis Development Group, Inc. In this role, Ms. Hicks was responsible for the growth of the company, profitability of the company, and the direction of software development. Ms. Hicks started her impressive health care career as a psychiatric social worker before being promoted to Assistant Director of Social Work. Prior to her executive promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, she managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services. Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburg. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology.
Tom Base - Senior Associate, OPEN MINDS
Tom BaseSenior Associate, OPEN MINDS

Tom Base

Tom Base - Senior Associate, OPEN MINDS Tom Base brings over 20 years of experience in growth strategies, investments and health care market knowledge to OPEN MINDS. Mr. Base has extensive experience in leading new initiatives that drive revenue growth, expand market share, and increase strategic advantage through partnerships, acquisitions, and financing. Prior to joining OPEN MINDS, Mr. Base served as the Managing Director of Boomtown Healthtech Accelerator. In this position, Mr. Base lead the organization’s investments in and mentorship of 28 health care innovation startups. Prior to his role at Boomtown Healthtech Accelerator, Mr. Base served as a Chief Business Development Officer of Mental Health Partners, where he led the organization’s first commercial managed care strategy and successfully negotiated contracts with their major insurance carriers. Mr. Base also led the organization’s acquisition of a county addiction recovery center to expand into substance abuse services. In parallel, he led Mental Health Partners successful award of the substance abuse state contract and established the first integrated care partnerships with two major health systems by structuring new business, legal and compliance frameworks. Before that work, Mr. Base served as Business Development Director of Mental Health Center of Denver, where he was responsible for developing and implementing new product and service lines to increase and diversify revenue streams. Mr. Base has also held the positions in the financial services and pharmaceutical sectors. He served as Executive Director, Business Development of CHDI Foundation, an organization focused on Huntington’s disease research and Business Development Director of Ionis (Isis) Pharmaceuticals. He was also Vice President, Investment Banking for Frost Securities and an Associate at RBC Capital Markets where he focused on the life sciences sector. Mr. Base earned a Bachelor of Science (B.S.) from the U.S. Naval Academy in Annapolis, Maryland, and an MBA/MBI from RSM Erasmus Graduate School of Business, Rotterdam, The Netherlands.

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