The Account Partnerships Director is responsible for developing strong relationships within the Public Sector and Health Plan client base as well as within Beacon Health Options. This means delivering an exceptional end-to-end client experience while supporting client retention, growth and strategic initiatives. Customer satisfaction and retention are top priorities for the Account Partnerships Director. S/he actively participates in annual account planning and execution, and supports efforts to meet annual retention, revenue and profitability targets for designated clients. The Account Partnerships Manager supports client satisfaction and retention by developing deep familiarity of the client contract; monitoring contractual and delegation agreement compliance; serving as a strong go-to expert on the client account; maintaining awareness of and helping to triage and solution performance issues; helping to ensure timely and effective execution of client deliverables; and project managing cross-department initiatives for assigned accounts. Working closely with the VP Account Partnerships, as well as his/her counterparts from Beacon’s Operations and Clinical groups, the Account Partnerships Director advances strategic initiatives and growth/new business opportunities; and helps prepare, coordinate and facilitate client and client-related internal meetings and presentations.
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