Successful Implementation of an Electronic Medical Record System: The Heritage Behavioral Health Case Study

OPEN MINDS, The Behavioral Health & Social Service Industry Analyst

Case Study

In 1995, Heritage Behavioral Health Center, Inc. (Heritage) decided it was time to replace their outdated back office information systems. What their executive team wanted was new technology that would improve quality of care, streamline record keeping, improve access to information, and make billing and reporting functions more efficient. Their plan — to select and implement an electronic medical record keeping system to achieve these goals.

To understand their conclusion, you need to understand where Heritage was at . . .