Consumers Can & Will & Must Pay for Services: Mastering the Self-Pay Process is a Necessity for Your Organization

Consumers Can & Will & Must Pay for Services: Mastering the Self-Pay Process is a Necessity for Your Organization

In all of the strategy meetings I’ve attended in the past year, one topic has received very little attention – the growing proportion of the health care dollar paid out-of-pocket by consumers. The U.S. Department of Health and Human Services estimates that out-of-pocket health care costs for individuals with employer-sponsored health care insurance increased by 30% between 2001 and 2006, due to rising deductibles, copayments . . .