Utilization of Balanced Scorecard Improves Organizational Performance for Hillside Family of Agencies

OPEN MINDS Weekly News Wire

Social Services

Hillside Family of Agencies has exceeded its three-year revenue growth target for 14 consecutive quarters through the use of the Balanced Scorecard strategy. In addition, the organization has accomplished the following:

• 37% increase in the number of families served
• A significantly higher graduation rate for high school students exposed to the Work-Scholarship Connection
• Centralized administrative costs to yield big cost savings
• 56% decrease in cycle time from referral to service initiation . . .
  
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