The Promise and Reality of Managed Behavioral Health Care Part IV of PartIV

May 6, 2002

The Promise and Reality of Managed Behavioral Health Care Part IV of Part IV

Many public purchasers and their management agents fail to meaningfully involve consumers, families, and enrollees in their operations. Consumers lack necessary information. In an October 1998 NAMI survey of its members' experiences with managed care, 55 percent of respondents did not know how to file an appeal with their MCO. Respondents to the survey were those members who took the initiative to send in a survey response, so one would assume that they are the more involved and knowledgeable citizens . . .