On-Demand Presentation | June 18, 2021
Raising The Stakes In The Consumer Experience: Lessons From Netflix & Amazon
This presentation took place on June 16, 2021. In this session, Paul Duck, Senior Associate, OPEN MINDS, discussed: why the consumer experience matters in population health management, the competencies organizations need to provide excellent customer service and a superior consumer experience, and lessons we can learn and incorporate from Netflix and Amazon.
https://vimeo.com/567158383/6b7032db78 . . .