GETTYSBURG, Pa. (Sept 12, 2021) – On September 23 at 1:00 p.m. (ET), OPEN MINDS will host the Circle Elite Executive Roundtable, Capturing & Managing The Increasing Volume & Acuity Of Mental Health Referrals, for executives of health and human service organizations. The focus of this Circle Elite Executive Roundtable will be on the challenges surrounding the increased volume and acuity of mental health referrals.

How is your organization capturing and managing the increased volume of mental health referrals? There continues to be an increased stress on the behavioral health system due to the elevated number of mental health referrals. With concerns about the Delta variant and rising case numbers, the mental health referrals may not decrease anytime soon. Now is the time to win new referrals and outpace your competition as we move into the ‘Next Normal.’ This Circle Elite Executive Roundtable will feature OPEN MINDS Senior Associate, Erin Pressel and Lancaster Behavioral Health Hospital Director of Business Development, Michael Stevens, who will give an overview of how to strategically capture and manage more referrals.

This roundtable will detail how to effectively increase your volume of referrals. Also, we will discuss how to educate and prepare staff to handle an increased workload, including how to modify intake and admission procedures. Additionally, we will breakdown the characteristics of mental health referrals during COVID-19, as the cases are now more complex and varied. Lastly, we will show executive attendees how to measure and analyze the data that comes with the elevated inflated volume.

“The number of adults who reported experiencing anxiety or depressive disorder reached 40% in 2020,” said OPEN MINDS Chief Executive Officer Monica E. Oss. “As the pandemic’s effects linger, we can expect an ongoing increase in mental health referral volume. Preparing your organization and adjusting your strategy will ensure you can properly serve your customers and increase revenue.”

Erin Pressel brings over 15 years of experience in the health and human services field to the OPEN MINDS team, with expertise in marketing and communications, business development and implementation of growth strategies, referral development and management, and strategic planning. Prior to joining OPEN MINDS, Ms. Pressel served as the Chief Strategy & Business Development Officer for Gaudenzia, an addiction treatment organization. In this role, Ms. Pressel was responsible for all aspects of strategy and business development near 100 programs across four states. Ms. Pressel also developed and negotiated state, county, and managed care contracts resulting in increased revenue and earnings.

Michael Stevens has more than 15 years of business development experience in the healthcare industry. Mr. Stevens was part of the initial opening of the hospital in 2018 and is grateful to be part of the continuing growth of behavioral healthcare capabilities within the community. He oversees community relations, marketing and public relations to ensure Lancaster Behavioral Health Hospital is a valuable part of south central Pennsylvania.

To register for this event, visit:

The September 23 Circle Elite Executive Roundtable—exclusive to Elite members of the OPEN MINDS Circle—is offered as part of a weekly series designed to help executive teams navigate the business, organizational, operational, and culture changes of a market in turbulence during (and after) the COVID-19 crisis. Each 60-minute briefing outlines a field-tested approach for recovering from the crisis and developing a plan for organizational sustainability. OPEN MINDS experts are on the line to answer questions and provide follow up private Quick Consults for members.

For more information on the program, or media inquiries, contact Sam Base, Market Intelligence, OPEN MINDS, at 717-334-1329 or

 is an award-winning information source, executive education provider, and business solutions firm specializing in health and human services for people with chronic conditions and complex support needs. For thirty years, we’ve helped organizations implement the transformational business practices they need to succeed in an evolving market with new reimbursement, competition, policies, and regulations. Learn more at


COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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