Massachusetts Seeks Problem Resolution System Complaint Investigation Processing Manual Services
Massachusetts Department of Elementary and Secondary Education seeks a contractor to standardize and memorialize practices within the Problem Resolution System (PRS) unit for comprehensive, efficient complaint investigations in conformity with Individuals with Disabilities Education Act (IDEA), federal regulations, state laws, and rules. Through this work, the PRS team will receive recommended updates to the Special Education Complaint form and the Information Guide, as well as newly developed internal operating process manual for complaint investigators . . .