Greetings from the 2021 OPEN MINDS Performance Management Institute. It’s been a busy two days of discussions on everything related to performance—whether clinical, operational, or financial. And the discussion spanned two lenses for examining performance. One focused on organizational success and sustainability. The other lens was the performance needed to succeed with the growing move away from fee-for service and cost-based reimbursement to alternative payment methodology based on value to consumers and payers.

In my opening remarks today, Where Are We On The Road To Value? The 2021 OPEN MINDS Performance Management Survey, I focused on . . .

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Strategy & Strategic Planning

Strategic planning is an essential business process for health and human service provider organizations. A strategic plan provides clarity and transparency from the board on performance expectations and priorities and serves as the overall foundation for organizational infrastructure development and operating plans. However, strategy is only one factor of the overall strategic planning process. Rather, strategy and strategic planning require a scenario-based, tactical, and detailed implementation and execution plan with the right management team and performance metrics to ensure the organization is progressing toward its strategic initiatives. Amid changing reimbursement models, consumerism, and other market disruptors, a strategic plan that is both market-focused and nimble is key for sustainability in an uncertain future.


Adults with a usual source of primary care were more likely to receive preventive screenings and less likely to experience acute care utilization, according to an analysis published by the Milbank Memorial Fund. Data from the 2016–2022 Medical Expenditure Panel Survey (MEPS) showed that adults with a primary care physician (PCP) had substantially higher rates of preventive services. For cardiovascular risk factors, 95.5% of adults with a PCP had their blood pressure checked, compared to… Read