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Measurement has never been a strong suit in health care—particularly measurement that is focused on what the consumer wants or thinks (see Feedback Matters). And as payers move to more consumer-centric measures of performance (and value), there is a need to gather more information on consumers.

Recently, we covered measurement-based care (MBC) in particular—which is only used by 13.9% of clinicians (see The Measurement Gap). It’s one example of the dearth of consumer-focused measurement in the field—along with net promoter scores, Consumer Assessment of Healthcare Providers and Systems (CAPHS), and more. The . . .

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Treatment Innovation & Treatment Technology

Treatment technology is at the heart of fundamental restructuring of the health and human service system, particularly in sectors serving consumers with the most complex needs. Tech-enabled treatment has the potential to improve clinical decision making and consumer outcomes, as well as reduce unnecessary administrative burdens. Historically, the health and human service system does not have a great executive bench for understanding and assessing the plethora of new technology options—leaving the “science to service” gap larger than ever. However, as payers look for innovative approaches that go beyond traditional forms of treatment, provider organizations must step up to the challenge and leverage new technologies and virtual delivery systems that engage and empower consumers.

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More than half (53.6%) of adults age 18 and older surveyed about their use of artificial intelligence (AI)-powered chatbots said they use chatbots to help manage stress, anxiety, or other mental health needs. About 15% said they use chatbots for these purposes every day. Use of AI chatbots was highest among those between ages 25 and 34, with 80% reporting that they had used this technology. The survey was conducted for George Mason University’s College… Read

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