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It’s been over two years since the launch of 988.;The 988 program has served millions of Americans—and improved its response time (see 988 Suicide & Crisis Lifeline: Two Years After Launch).;And just last week, the program announced some telephone carriers will be allowing the georouting of calls (see FCC: Carriers To Begin ‘Georouting’ 988 Crisis Line Calls To Local Mental Health Resources) with a;vote of the FCC scheduled for October 17.

While the 988 lines have been able to meet the needs of many consumers in crisis via text and telephone support . . .

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Treatment Innovation & Treatment Technology

Treatment technology is at the heart of fundamental restructuring of the health and human service system, particularly in sectors serving consumers with the most complex needs. Tech-enabled treatment has the potential to improve clinical decision making and consumer outcomes, as well as reduce unnecessary administrative burdens. Historically, the health and human service system does not have a great executive bench for understanding and assessing the plethora of new technology options—leaving the “science to service” gap larger than ever. However, as payers look for innovative approaches that go beyond traditional forms of treatment, provider organizations must step up to the challenge and leverage new technologies and virtual delivery systems that engage and empower consumers.

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More than half (53.6%) of adults age 18 and older surveyed about their use of artificial intelligence (AI)-powered chatbots said they use chatbots to help manage stress, anxiety, or other mental health needs. About 15% said they use chatbots for these purposes every day. Use of AI chatbots was highest among those between ages 25 and 34, with 80% reporting that they had used this technology. The survey was conducted for George Mason University’s College… Read

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