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March 1, 2010 Bob Thompson along with other members of CustomerThink Corporation published their research on social media and customer service in the report titled How to Use Social Media to Improve Customer Service and Cut Costs. This report provides the reader with the knowledge he/she will need to compete in the Social Economy, and how CrowdService can help your business build more loyal customer relationships. The topics discusses in this report include: a welcome to the social economy, consumer interaction channels, strategic benefits of CrowdService, building the business case, CrowdService at work, and tips to succeed with CrowdService . . .

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