You’ve heard it over and over again—the pandemic has changed and is continuing to change the relative importance and impact of technology on health and human service strategy. New out-of-industry competitors—from retailers like Walmart and Amazon to publicly and privately funded health care startups with novel business models—are investing in new technologies that are reshaping market expectations. And many of these competitors are not concerned with short-term profitability, but are instead focused on growing their consumer base (consider for example, the cost of a 45-minute counseling session at a Walmart clinic—$45 . . .

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Disability Support & Long Term Care Services

Disability and long-term care refers to institutional and community-based care that support individuals with activities of daily living and services related to age or disability. Over the past decade, there has been an increase in the changes and challenges affecting the disability support and long-term care market markets—the move to managed care and subsequently value-based care, the shift to home- and community-based care, the increase in the aging population, and new workforce challenges.


The use of telehealth reported by older adults using long-term services and supports (LTSS) varies with their type of housing. Among those living in the community, 39% reported telehealth use. Among those in residential settings, such as assisted living, 34% reported telehealth use. Among nursing home residents, 20% reported using telehealth. The analysis was based on data from the 2021-2022 National Core Indicators-Aging and Disabilities Adult Consumer Survey for LTSS users aged 65 years and… Read