On November 24, 2020, the Ohio Department of Medicaid (ODM) announced a friendly caller initiative to provide emotional and social support for Medicaid members living in nursing and assisted living facilities who are experiencing loneliness due to restrictions put in place during the coronavirus pandemic (COVID-19). The program is particularly timely in that it provides a warm, social connection for many during the holiday season, a period in which depression and loneliness rise for those living apart from family and loved ones.

Since September, ODM and Ohio Medicaid managed care plans have partnered with the Area Office on Aging . . .

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Disability Support & Long Term Care Services

Disability and long-term care refers to institutional and community-based care that support individuals with activities of daily living and services related to age or disability. Over the past decade, there has been an increase in the changes and challenges affecting the disability support and long-term care market markets—the move to managed care and subsequently value-based care, the shift to home- and community-based care, the increase in the aging population, and new workforce challenges.


The use of telehealth reported by older adults using long-term services and supports (LTSS) varies with their type of housing. Among those living in the community, 39% reported telehealth use. Among those in residential settings, such as assisted living, 34% reported telehealth use. Among nursing home residents, 20% reported using telehealth. The analysis was based on data from the 2021-2022 National Core Indicators-Aging and Disabilities Adult Consumer Survey for LTSS users aged 65 years and… Read