Getting It Right From The Start: A Key To Managing Consumer Self-Pay

Maximizing self-pay collections means starting with the right first steps. Executives of health and human services provider organizations likely don’t spend nearly enough time thinking about consumer self-pay and, as a result, are often ill-equipped on how to start mastering this process. But in a health care environment that increasingly relies more on consumer out-of-pocket spending or business models that offer more self-pay options, this is a critical mistake.

The key is to ensure that your billing operations and policies are clear to consumers from the point of initial contact about how much . . .