Workforce Strategy #4: Use Technology To Improve Productivity, Automate Repetitive Tasks, & Allow Consumer Self-Service

Technology can be a strategic tool for addressing workforce issues in several ways. First, technology can improve productivity and throughput of team members by automating everything from client assessments to scheduling to reporting. Second, technology can make some functions obsolete—and eliminate the need for staffing of that function. (In the health and human service field, we have everything from automated appointment reminders to robotic mail delivery.) Finally, technology can make consumer self-service possible—and eliminate the need for some staff functions. Consumers can schedule their own appointments, complete their own assessments, monitor their own health indicators, and participate . . .