Understanding Consumer Pharmacy Benefits Is Key To Integrated Care Success

The ability to coordinate care for the whole person is now a basic premise for a wide range of new initiatives, such as health homes and accountable care organizations (ACO). This means that care teams need competencies across the complete array of services – physical health, behavioral health, pharmacy benefits, and social supports. This isn't only about understanding the clinical implications, care teams also need to understand how consumers access the care they need and how those services are financed.

One area where we've found a big gap in knowledge is the management of pharmacy benefits. This is important . . .