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This presentation was delivered on March 10, 2021 at The OPEN MINDS Technology & Analytics Institute. In the presentation, the speakers discussed overcoming challenges of a remote implementation in a year of disruptions and distractions; what factors helped to keep the implementation progressing; what were the greatest challenges that needed to be overcome; how partnership and preparation led to the success of the implementation; and what can agencies learn from this example. The presentation speakers included: Erik Surwill, Director of Information and Communications Technology, VIP Community Mental Health Center Tiffany Berry, National Marketing Strategist, Qualifacts + Credible Robert Patton, Vice President . . .

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