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This presentation was delivered by Amy Kendall, vice president of complex health solutions at CareSource, on February 12, 2021 at The 2021 OPEN MINDS Performance Management Institute. In the presentation, Ms. Kendall discussed how the shifting focus of managed care organizations will define new expectations for organizations serving complex populations with serious mental illnesses and intellectual and developmental disabilities. Ms. Kendall also provided insight into what health plans are looking for and how provider organizations can come to the table with innovations and evidence-based practices to impact consumers’ health and non-health indicators . . .

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