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One important piece of performance management is deciding what measures your executive team should pay attention to. This may seem trivial, but to quote W. Edwards Deming, “What is measured is what gets done.” At OPEN MINDS, we’ve had a lot of experience in guiding organizations in developing the performance management programs, and these are never more critical than when you have value-based reimbursement (VBR) payment models with health plans! The process begins with selecting the aspects of performance that will be the focus of management attention. This is no small issue because these performance issues and measures . . .

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