Monica E. Oss, M.S. is the founder and chief executive officer of OPEN MINDS, a national market intelligence and strategic advisory firm specializing exclusively in the markets of the health and human service field serving consumers with chronic conditions and complex support needs. For the past three decades, Ms. Oss has been at the forefront of clinical, management, and technological innovation in the sectors of the health and human service field serving consumers with chronic conditions and complex support needs. She leads a team of 200+ advisors, subject matter experts, and analysts focused on a single mission – to improve the care delivered to these consumers by supporting the business information needs of the organizations that finance and deliver their care.
Ms. Oss is well known for her thought leadership in this market sector – her daily executive briefing, industry forums, keynote engagements at national conferences, and numerous books and articles – focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in market modeling, payer financing models, provider rate setting, and service system design and reimbursement.
Prior to founding OPEN MINDS, Ms. Oss served as an Executive with a National Managed Behavioral Health Organization, with responsibility for market development and actuarial analysis and capitation-based rate setting. She also held a position as a Vice President of the U.S. Risk Management and Underwriting Division of an International Insurance Company.
In her career, she has led a wide range of initiatives including analyses of managed care practices and enrollment patterns; development of payer systems for provider reimbursement and rate structures; creation of return-on-investment analysis model for technology investments; and design of market models for predicting change in health and human service systems. She has used her expertise in testimony to legislative bodies; the launch of new public and private entities; and improving the performance of the health and human service system for the most vulnerable consumers.