Virginia Mason Peer Counselors Improve Consumer Satisfaction For Orthopedic Patients; Expanding Program To Other Departments

Virginia Mason peer counselors improve consumer satisfaction for both pre-surgery and post-surgery orthopedic patients, and is expanding the peer counseling program to other departments. Consumers of Seattle's Virginia Mason Orthopedic who received peer counseling reported that the ability to speak one-on-one with others who have been through similar surgery and rehabilitation experiences lessened their anxiety regarding their own procedures.

Several consumers who have been through knee or hip replacement surgery at the Virginia Mason Orthopedic have volunteered as peer counselors, offering comfort, inspiration, and even motivation to those who will go through similar orthopedic surgeries . . .