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The dramatic rise of telehealth since the start of the COVID-19 crisis has created opportunities but also myriad new challenges for behavioral health care providers, including retaining and building a client base. While telehealth services can be augmented to meet increased demand, an in-house pharmacy improves a provider organization’s ability to provide “complete care” for consumers and can be a competitive advantage. Samir Malik, Executive Vice President of Genoa Telepsychiatry, and Kevin O’Connell, RPh, Director of Operations for Genoa Healthcare, will discuss best practices for delivering telehealth services in tandem with onsite pharmacy. They will also . . .

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