Measuring Safety: A New Perspective On Outcomes Of A Long-Term Intensive Case Management Program 

Patient safety is a critical dimension of program effectiveness. Measuring patient safety in managed behavioral health care contexts presents challenges, partly due to the lack of well-defined safety measures. A new perspective on measuring patient safety within the context of a managed behavioral health care intensive case management (ICM) program serving a high-risk population from 16 States in the middle and western United States is presented. This report investigates the usefulness of community tenure; inpatient utilization and length of stay; functional health status; and patient satisfaction as a constellation of patient safety indicators in an intensive case-management . . .