Missouri's Kansas City Health Department seeks a contractor to provide "mystery patient" (secret shopper) services to evaluate health care services provided by local health care entities. The "mystery patients" would be used to collect data and/or information from provider offices to gauge the overall quality of services (e.g., timeliness, customer service, etc.) of office staff, nurses, physicians, and other medical staff . . .

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Social Services

The social service market is defined as supports and services related to the social determinants of health such as poverty, food insecurity, lack of education, racism, discrimination, environment, and community conditions. Addressing social determinants of health has become a common strategic conversation in a market focused on whole person care and the value equation. Payers and health plans are taking a more structured approach to addressing social support needs and this opens new possibilities for managers of organizations that provide social support programs that have typically been excluded from health care financing arrangements.


Employment at firms with significant shares of workers over age 55 has increased over the past 16 years, according to a new federal report. Between 2006 and 2022, total employment at firms where at least 25% of workers were over age 55 grew from 12.8 million to 35.5 million. The report presented data for nine sectors, including Health Care and Social Assistance. In the Health Care and Social Assistance sector, the share of total sector… Read