From Payer Vendor To Payer Partner

In our continuing discussion of the four competencies that behavioral health and social service provider organizations need for future sustainability (see Four Essential Organizational Competencies For The Future all members), we've taken a look at one of the four – competing for customers (see Best Practice Provider Marketing? Think Push & Pull all members).

Today, I want to move on to the second of the four competencies – participating in value-based purchasing arrangements. This brings our focus to one customer group, payers. I think both provider organization executives and payer organization executives have tired of the "vendor" relationship between payers . . .