A Replicable Framework For Tech Adoption In I/DD Services: The NuPath Case Study

Name: A Replicable Framework For Tech Adoption In I/DD Services: The NuPath Case Study
Start: 2026-03-05T13:00:00-05:00
End: 2026-03-05T14:00:00-05:00

March 05, 2026

1:00 – 2:00 pm ET

Investment in technology is often central to a successful market strategy. Executives at community-based provider organizations searching for tech-enabled ways to improve oversight and service delivery must know how to walk the “technology investment path.” When done well, executives will gain tools to improve outcomes, strengthen consumer trust, and reduce administrative pressures.

In this one-hour live presentation, Greg Morris, Senior Vice President of Admin-Ops, and Roger Mumper, Mobile Technology Manager, will share how NuPath, a leading non-profit serving adults with intellectual and developmental disabilities (I/DD), partnered with Waypoint Interactive to implement Navigating Life—a HIPAA-compliant, mobile-first software platform that reshaped how service programs communicate, document, and engage families.

The session will offer a clear blueprint for how executives can adopt, scale, and sustain technology. Mr. Morris and Mr. Mumper will discuss how their experience has led to a 57% increase in time spent in the community, a 13% reduction in staff documentation time, and a 14% revenue increase. Other benefits include instant transparency for families, direct technology use by consumers, automated reporting with real-time data, and improved staff onboarding and retention.

Executive attendees will:

Understand how to embed technology into core service delivery to drive measurable improvements in engagement, outcomes, and operational efficiency.
Apply a repeatable framework for successful tech adoption in I/DD services, including best practices for incentivizing and supporting staff.
Identify opportunities to generate new revenue streams while reducing risk and enhancing compliance through technology-enabled practices.

Featured Speakers

Greg Morris, Senior Vice President of Admin-Ops, NuPath

Greg Morris joined NuPath in 2012 and served as Vice President of Marketing and Communications. In his current role as SVP, Greg oversees all administrative operations and technological initiatives for the organization. Due to his collaborative efforts and keen administrative oversight, NuPath’s administrative functions are more effectively and efficiently deployed through the use of current technologies and proprietary software development.
Roger Mumper, Mobile Technology Manager, NuPath

Roger Mumper has been a dedicated member of the NuPath team for 10+ years. Beginning his career in direct support, Roger steadily advanced into supervisory roles. Today, as Mobile Technology Manager, Roger leads the charge in NuPath’s digital transformation—focusing on the adoption, training, and utilization of new technologies across the organization. He supports staff through hands-on training, monitors platform usage, and designs internal incentive programs to promote engagement.

Registration is free and requires an OPEN MINDS Circle account, which you consent to OPEN MINDS creating on your behalf if one does not exist. For access to the full line of market intelligence, including executive briefings, industry news, state and organizational profiles, RFPs, and datasets from the specialty health and human services market, contact us at 855-559-6827 or info@openminds.com to become an OPEN MINDS member.