Last week we held the 2013 OPEN MINDS Performance Management Institute, and over 300+ execs spent two days sharing best practices for improving organizational performance. Of all the great lessons learned one important one stands out – the devil is in the definition.

As Sharon Hicks, Chief Operating Officer, Community Care Behavioral Health Organization, and CEO of Askesis Development Group so succinctly described in her presentation, Performance Measures: What Payers Are Looking For From Provider Organizations , the concepts of performance-based contracting are simple but the definitions are not.

To get started in improving and enhancing your contracts with payers, the . . .

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