Succeeding In The Face Of New Competition

Hello again from sunny Clearwater, Florida and the final day of The 2015 OPEN MINDS Performance Management Institute. After a great start yesterday by Arthur C. Evans, Jr., Ph.D., Commissioner, Philadelphia Department of Behavioral Health & Intellectual disAbility Services (see my coverage in Moving Beyond The 10% To Be A ‘High Value’ Organization), I wrapped the institute this afternoon with a summary of the performance management issues facing organizations serving complex consumers – with a focus on the changing landscape and a look at what I see as the "new competition" for serving these consumers, in The (Inescapable) New Value . . .