National Quality Forum Recommends Measuring Telehealth Quality In Four Areas Of Impact

On September 5, 2017, the National Quality Forum (NQF) recommended that the health care industry focus on four areas of impact to measure the quality of telehealth services. The areas are: consumer access to care, financial impact to consumers and their care team, experience of the consumer and clinical professional, and effectiveness of clinical and operational systems.

Within each of the four areas of impact, telehealth quality can be assessed based on the following factors:

The degree of change in travel time for consumers or clinical professionals. A reduction in consumer travel time is likely to reduce overall consumer cost . . .