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Technology & Information

Technological innovation and technology adoption and optimization are at the forefront of strategy for many health and human service provider organizations. A strong digital infrastructure can improve the way organizations operate by rethinking how individuals, teams, and departments work. However, the question for executive teams is how to best leverage technology to make their workforce and day-to-day operations more effective and efficient. Although making new investments in technology requires organizations to overcome strategic challenges—from choosing the right solution to successful implementation—the return-on-investment can lead to increased revenues, improved stakeholder positioning, and reduced operating costs in the long-term.


A new California law requires that artificial intelligence (AI) algorithms or other software tools used to make medical necessity decisions must be supervised by a licensed, qualified physician or clinical professional who has reviewed a consumer’s medical history and other records. The decisions, in particular denials of medical necessity, cannot rest solely on a determination made by an AI algorithm. However, the law does not entirely prohibit the use of AI technology. The law was… Read