Developing Your Tech-Enabled Service Model For I/DD & In-Home Services – Sponsored By Shiftability

This presentation took place at the 2024 OPEN MINDS Technology & Analytics Institute. Matt Platell, Assistive Technology Coordinator, and Javen Swann, Smart Living Services Manager at One Vision, along with Brian Hart, Chief Executive Officer of Shiftability, explored how technology can be integrated into service delivery to reduce staff burden and support independent living for complex consumers. They discussed how to evaluate existing service lines, identify gaps that can be strategically addressed through technology to enhance performance, ROI, and outcomes, and shared solutions for overcoming common implementation challenges and sustaining tech-enabled services over time.

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