Improving Consumer Experience: The 2025 OPEN MINDS Executive Seminar On Creating Better Engagement & Increasing Revenue

This presentation, sponsored by Qualifacts, took place at The 2025 OPEN MINDS Strategy & Innovation Institute. Rick Gutierrez, Ph.D., BCBA, Senior Associate and Kim Bond, MS, LMFT, Executive Vice President for OPEN MINDS, discussed a road map for digital-first evolution and what it means to be a digital-first organization, the eight dimensions of a digital-first framework for quality and performance, and critical organizational competencies needed for leading-edge technology transformation.

https://vimeo.com/1093734199

https://soundcloud.com/user-202102826/improvingconsumerexperience/s-mNxMw61OJSO?si=5d7fdfa0260d48a29c1cc4c59e5cfdad&utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing . . .