Measuring What Matters—The Kaiser Permanente Exploration Of Patient-Centered Outcomes & Feedback Informed Care

This presentation took place at The 2025;OPEN MINDS;Performance Management Institute. Attendees heard from Stuart Buttlaire, Ph.D., MBA, Former Regional Director Of Behavioral Health & Addiction Medicine, Kaiser Permanente as he discussed why no one theoretical approach or discipline can claim superiority over others, why patient-centered approaches improve clinical outcomes, and how other organizations are putting feedback-informed care into practice.

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