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This OPEN MINDS Executive Roundtable was delivered on May 22, 2025, by OPEN MINDS Senior Associates Sharon Hicks and Raymond Wolfe, J.D., who discussed how to make revenue cycle management (RCM) operational success a critical component of a sustainability strategy. They shared the RCM metrics needed; how to systematically track and address claim denial rates by payer, site, and service; clean claim tracking; and staff productivity management.

They also discussed how to support programs that essentially lose money but serve critical mission requirements, such as acting as a front door to other services or contributing to a positive and . . .

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