Executive Education On-Demand | September 25, 2020

Process Reengineering—How To Streamline Your Operations While Maintaining A Great Consumer Experience

This web forum was presented on September 24, 2020 by OPEN MINDS Senior Associate Sharon Hicks, and discusses process re-engineering in behavioral health care, including a model for evaluation and improvement of processes associated with service delivery. The video helps viewers: Identifying a process improvement model that can be used in health care delivery Defining why “perfect” is the enemy of improvement How to empower staff to solve one-off problems on their own . . .

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