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This keynote presentation took place on October 26, 2021 at The 2021 OPEN MINDS Technology & Analytics Institute. Attendees heard from keynote speaker Joseph Kvedar, M.D. who is the vice president of connected health of Health Partners Massachusetts and the president of American Telehealth Association. Mr. Kvedar covered how these technologies are creating an “appropriate” balance between virtual and in-person care delivery, while focusing on improved quality of care; the trends in virtual care adoption, from pre-COVID to today, and the market dynamics that indicate if digitally delivered care was just a pandemic solution; and the unpredictable . . .

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