Retail digital technology has led most consumers to expect “personalization” in their interactions. Amazon patented an ‘anticipatory shipping’ system which will let them predict, pack, and ship the products that I can be expected to order. Netflix suggests the videos they think I would like. I can order custom-fit jeans online at Make Your Own Jeans. I can order a custom car online without ever seeing it, using a visual software called iConfigurator that many of the major car brands now offer. And, much to my surprise, people are buying customized homes they’ve never seen in person, using . . .

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