Five Technologies To Boost Your Team’s Productivity

Concerns about productivity and workforce shortages go hand in hand. With talent hard to find and keep, every manager is concerned about how to get more value for customers from every team member. As I wrote last week, productivity is not just the domain of billable hours for clinical professionals and direct support staff (see Productivity—More Than Billable Hours). “Productivity”—more customer outputs for the inputs—applies to every position from the executive team to the administrative support team.

There are many approaches to improving productivity—workflow redesign, process simplification, customer self-service, and more. Most of these approaches . . .