OPEN MINDS, The Behavioral Health & Social Service Industry Analyst Cover Story Success for behavioral health and social service provider organizations is based on two key variables: 1) having the right organizational strategy, and 2) having a team with the right skills to manage the organization and implement that strategy. These characteristics constitute the infamous “doing the right things” of transformational leadership and “doing things right” of transactional leadership. The focus of this article is on the less “sexy” — but absolutely essential — transactional skills. While there is much ado about what to do, I’ve seen the carnage that results . . .