By Monica E. Oss, Chief Executive Officer

Remember the “superball”? It was one of my favorite toys. The superball’s performance is a function of its science. They are made of an “uber elastic” synthetic rubber that immediately recovers to its original shape after impact, while simultaneously reversing its spin. No matter how hard you slammed a superball into the ground, it just…

By Ken Carr, Senior Associate

Historically, there has been a perception in the health and human service world that organizational financial strength isn’t necessarily a key performance indicator. In an era of cost-based fee-for-service reimbursement with a large market share held by non-profit organizations and with minimal influence exerted by health plans, that was probably the case.
But, the…

By Monica E. Oss, Chief Executive Officer

Transformation = A thorough change in composition or structure.
Adaptation = The change or the process of change by which an entity becomes better suited to its environment.
As executives in the health and human service field look ahead, the challenge is moving from adaptive reaction to the changes of the past 18…

By Monica E. Oss, Chief Executive Officer

Consistency and stability have seemingly been lost over the last two years. Dramatic shifts in consumer preferences, new products, government funding, the pandemic, and health plans models of care have changed a relatively stable behavioral health market into a tumultuous and everchanging challenge for specialty provider organizations to remain a part of. And in some…