5 Reasons Why ‘Consumerism’ Must Be Part Of Your Strategy

OPEN MINDS Management Newsletter

Learn about new business models and the latest management best practices in our monthly, how-to guides on trending issues. Knowing the market—and knowing how to manage your way to success in that market—are two different issues. For thirty years, we have shared our field-tested models developed by our senior advisors and case studies that illustrate the challenges and tips for success.

July 2019 Issue

The OPEN MINDS Management Newsletter, July 2019

5 Reasons Why ‘Consumerism’ Must Be Part Of Your Strategy

By Monica E. Oss, Chief Executive Officer

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Yesterday’s ‘Mystery Shopper’ Is Today’s Customer Interaction Monitoring System

By Market Intelligence Team

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“Real World” Consumer Engagement – The Spectrum Human Services Experience

By Market Intelligence Team

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The Columbus Organization—A “Peace Of Mind” Solution To Customer Service

By Lisa K. MacDonald, Editorial Director

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Navigating The Performance Loop – Customer Service, Consumer Experience & Consumer Engagement

By Market Intelligence Team

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How To Create A Culture Of Customer Service

By Athena Mandros, Director, Market Intelligence

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Convenience From The Customer Perspective: A First Hand Experience With Assisted Living

By Athena Mandros, Director, Market Intelligence

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Salisbury Management: Shifting “Mom & Pop” To Digital First

By Jerry Jeffe, MS, Senior Associate

Spotlight Series Article, Sponsored by Welligent

Organizations across the behavioral health industry have traditionally been slower to adopt and utilize information technology (IT) when compared with other industries. Many familiar with the Behavioral Health space have been exposed to a “mom and pop” culture – (1) often relying on manual and paper processes over digital and (2) where staff and leadership take the stance that the company has operated one way for many years and has been successful, so why change what works?

Reviewing Grafton’s Journey Into Measurable Patient Success – Innovating The Grafton Foundation Of Care

By Jerry Jeffe, MS, Senior Associate

Spotlight Series Article, Sponsored by Welligent

Headquartered in Winchester, Virginia, Grafton Integrated Health Network is a multi-state behavioral health care organization that serves children and adults with complex intellectual, autism spectrum, and/or psychiatric needs.

An Iowa Medicaid System Update

By Market Intelligence Team

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A Ohio Medicaid System Update

By Market Intelligence Team

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A Maryland Medicaid System Update

By Market Intelligence Team

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