The turbulence in the health and human service field is forcing executive teams to consider doing “something new.” Provider organizations are diversifying their payer mix and expanding their geographies. Specialty organizations are getting into primary care—like Acadia and Talkspace (see Acadia Targets Physical Care, Behavioral Health Integration As Opportunity For Growth and Talkspace & Wheel…

Nimble service line portfolio management is one of those mission-critical skills that executive teams need to ensure the long-term success and financial sustainability of organizations. It includes monitoring market needs and your organization’s financial and quality performance. It also includes adjusting your service portfolio when needed—deciding which services to add, which to eliminate, which to…

“We don’t have the resources for it” is a common concern I hear from specialty provider organizations when it comes to funding new service line research and development and infrastructure needs. Yet the path to sustainability requires organizations to launch, scale up, or upgrade technology and infrastructure for hybrid service delivery, metrics-based management, marketing, customer…

From my perspective, the post-pandemic workforce challenges faced by specialty provider organizations fall into two categories. First, there is widespread difficulty in hiring and retaining staff for all positions (i.e., the workforce shortage), and second, the staff that are hired have a talent deficit. We are all familiar with the workforce shortage and how competition…

Organizational growth and long-term financial sustainability often go together, particularly in today’s health and human services landscape. Changing consumer demand, increased competition, and the need to generate greater efficiencies, make organizational growth a key strategic initiative for financial sustainability. 

How does a chief financial officer (CFO) best prepare their organization for successful, sustainable growth? The…